Basic 6 Consumer Rights ( उपभोक्ता अधिकार ) you must know..!!

The definition of Consumer Right is   “The right to have information about the Quality, Potency, Quantity, Purity, Price and Standard of Goods or Services” , as it may be the case, but the consumer is to be protected against any unfair practices of trade. It is very essential for the consumers to know these rights.consumer,consumer rights,उपभोक्ता अधिकार,goods,services, safety, information, choose,heard,redress,education,सुरक्षा ,सूचना चुनाव , सुनवाई ,क्षतिपूर्ति,शिक्षा

 March 15 known as World Consumer Rights Day

( अंतरराष्ट्रीय उपभोक्ता दिवस ) 

1. The Right To Safety  ( उपभोक्ता सुरक्षा के अधिकार ) :

Every consumer has the right to be protected against marketing of Goods and Services which are hazardous to life and property. The main application of this right is in the healthcare, pharmaceuticals and food processing sector as these have direct impact on health. It aims to protect consumers against immoral practices by Doctors, Hospitals, Pharmacies and the Automobile industry. However, the lack of world-class product testing infrastructure in the country does hamper this right to a great extent.

इस अधिकार के तहत उपभोक्ता को सुरक्षा का अधिकार मिलता है। कोई भी खराब गुणवत्ता वाली वस्तु उपभोक्ता को नहीं दी जा सकती। कोई वस्तु या सेवा ऐसी नहीं होनी चाहिए जो तुरंत या भविष्य में उपभोक्ता के लिए हानिकारक साबित हो।

2.The Right To Be Informed ( उपभोक्ता को सूचना प्राप्त करने का अधिकार ):

Every consumer has the right to be informed about the Quality, Quantity, Potency, Purity, Standard and Prices of Goods and Services. This right is meant to protect consumers against unfair trade practices. This means that, for example, in relation to medicines, the pharmaceuticals are required to disclose potential side effects of their drugs and manufacturers should publish reports from independent product testing laboratories in order to facilitate a comparative analysis with the competitive product.

हर उपभोक्ता को किसी भी प्रॉडक्ट की क्वालिटी, क्वांटिटि जानने का पूरा हक है। किसी भी प्रोडक्ट या सर्विस की शुद्धता, मानक और मूल्य जानने का भी पूरा हक है।

3.The Right To Choose ( उपभोक्ता को चुनाव करने का अधिकार ):

Every consumer has the right to choose between a variety of Goods and Services. Every consumer has to be assured of an assortment of products at competitive prices. Due to the existence of this right, the formation of cartels to set up monopolies is not legal. This means that sellers of similar products or services cannot come together to form a single organization to nullify the bargaining power of the consumers.

उपभोक्ता को अपने मन मुताबिक कोई भी प्रोडक्ट या सर्विस चुनने का पूरा हक है। इससे ग्राहक को एक कॉम्पीटिटिव मार्केट मिलता है। कॉम्पीटिशन होने से ग्राहक को प्राइस और क्वालिटी ठीक मिलती है।

4.The Right To Be Heard  ( उपभोक्ता को सुनवाई का अधिकार ):

Every consumer has a right to be heard and to be assured that his interests will receive due consideration at appropriate forums.This right helps to empower the consumers for putting forward their complaints and concerns fearlessly and raising their voice against products or even companies and ensure that their issues are taken into consideration as well as handled expeditiously.

ग्राहक की बात सुनी जाना चाहिए। कोई भी ग्राहक के साथ अनुचित व्यवहार नहीं कर सकता। ग्राहक को बेईमान व्यक्ति के खिलाफ आवाज उठाने का हक है।

5.The Right To Redress ( क्षति प्राप्त करने का अधिकार ):

The right to redress provides for consumers to receive a fair settlement of just claims, including compensation for misrepresentation, shoddy goods, or unsatisfactory services. For example, a consumer should be able to go to consumer court against mobile phone companies that put hidden charges on the bill that were not previously explained, or activate ringtones without the consumer’s permission.

उपभोक्ताओं को प्रदाय सामान से खराबियां हटाना, सामान को बदलना, चुकाये गये मूल्य को वापिस देने के अलावा हानि अथवा चोट के लिये क्षतिपूर्ति। सेवाओं में त्रुटियां अथवा कमियां हटाने के साथ-साथ पार्टियों को पर्याप्त न्यायालय वाद-व्यय प्रदान कर राहत दी जाती है।

6.Right To Consumer Education ( उपभोक्ता शिक्षा का अधिकार ):

The right to consumer education states that consumers should be able to acquire Knowledge and Skills needed to make informed, confident choices about goods and services, while being aware of basic consumer rights and responsibilities and how to act on them.

उपभोक्ता को शिक्षा दिए जाना का अधिनियम भी इसमें शामिल है।

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